5 Steps to Increase Profits with Virtual Software Experiences

Customer retention is fast becoming a key measure of success for leading organizations. It’s why many are moving away from a customer acquisition-only mindset and instead focusing on keeping the customers they fought so hard to win. This is because:

  • Acquiring a new customer costs five times more than retaining an existing customer
  • Loyal customers spend 33% more than new customers
  • 80% of your future profits will come from just 30% of your existing customers