We are looking for people who want to lead, learn, and deliver exceptional customer experience.

CloudShare is a fast-growing AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos, training, POCs, onboarding, and certifications through secure, scalable virtual environments.

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our growing global team. In this role, you will provide high-quality technical support and troubleshooting assistance to customers using CloudShare’s virtual lab and cloud environment platform. You will work closely with customers, Customer Success, Product, and Engineering teams to resolve technical issues, improve the customer experience, and ensure customers get the most value from our platform.

The ideal candidate is proactive, detail-oriented, and passionate about solving technical problems while delivering an exceptional customer experience in a fast-paced SaaS environment.

Responsibilities:

• Provide technical support to customers via ticketing systems, email, Zoom, and other communication channels.
• Troubleshoot, investigate, diagnose, and resolve platform, environment, connectivity, and user-related technical issues.
• Take ownership of customer issues and drive them through resolution in a timely, professional, and customer-focused manner.
• Collaborate closely with Engineering, Product, Customer Success, and Sales teams to escalate and resolve complex technical cases when needed.
• Build strong customer relationships by educating customers on platform capabilities, best practices, and product functionality.
• Monitor customer environments and identify recurring issues, trends, and opportunities for improvement.
• Maintain accurate documentation of customer interactions, troubleshooting steps, resolutions, and internal knowledge base articles.
• Support internal processes and contribute to improving support workflows, tools, and overall customer experience.
• Continuously develop technical knowledge and product expertise to stay up to date with platform updates and new features.
• Ensure timely communication and updates to customers throughout the support process.

Requirements:

• Bachelor’s or Master’s degree in Computer Science or a related field.
• 2+ years of experience in Technical Support, Escalation Engineer or a similar customer-facing technical role.
• Experience working in a SaaS, cloud, or enterprise software environment.
• Strong troubleshooting and analytical problem-solving skills.
• Technical aptitude with the ability to quickly learn new technologies and systems.
• Proven experience in troubleshooting and configuring networking (routing/DNS), operating systems (Windows/Linux), and virtual machine/hardware configurations in a cloud environment.
• Ability to prioritize, manage, and escalate customer issues effectively when needed.
• Excellent written and verbal communication skills in English, with the ability to clearly explain technical solutions to customers.
• Customer-oriented mindset with a proactive, positive, and service-focused approach.
• Comfortable working cross-functionally with Customer Success, Product, Engineering, and other internal teams.
• Experience working with support/ticketing platforms such as Zendesk, Jira, Salesforce, or similar tools — advantage.
• Highly organized, detail-oriented, and able to work effectively in a fast-paced environment.

Benefits:
We offer a competitive compensation package including:

• Medical, Dental, Vision benefits
• 401K
• Flexible PTO
• 12 Paid Holidays
• Hybrid work (3 days in office) with modern downtown Denver location
• Free Parking
• Onsite Gym

Compensation Range: $60,000 annual base salary + 10% discretionary annual bonus. 

About Us

CloudShare is a fast-growing AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos, training, POCs, onboarding, and certifications through secure, scalable virtual environments. 

We are looking for an energetic, people-first Human Resources Generalist who loves building great workplaces and isn’t afraid to roll up their sleeves. This is a hands-on role for someone who is equally comfortable solving HR challenges, optimizing systems, supporting leaders, and jumping in wherever needed to help the business succeed. 

The ideal candidate is a true doer, someone who brings enthusiasm to work every day, takes initiative without waiting to be asked, and enjoys finding better ways to get things done. You’re naturally curious, eager to learn, and excited to grow alongside a fast-paced organization. Whether you’re leading a benefits initiative, implementing new HR technology, recruiting top talent, planning employee events, or ensuring compliance, you take ownership and follow through. 

As our HR Generalist, you’ll oversee employee benefits, manage and optimize our ADP PEO, support compensation and bonus programs, ensure compliance with federal, state, and local employment laws, and lead key HR processes including recruitment, employee relations, onboarding, and annual compensation reviews. Most importantly, you’ll help set the tone for our culture – creating an engaging, supportive workplace where employees feel valued, connected, and empowered to do their best work.

Responsibilities

• Own and administer employee benefits programs, including enrollments, life events, open enrollment, vendor management, payroll reconciliations, and employee communications.
• Lead the administration, optimization, and continuous improvement of HR systems (ADP TotalSource/HRIS), ensuring data integrity, accurate reporting, and efficient HR processes.
• Manage compensation programs, including salary reviews, market benchmarking, bonus administration, compensation analysis, and reporting for leadership.
• Ensure compliance with federal, state, and local employment laws by maintaining HR policies, employee documentation, handbook updates, audits, and regulatory requirements.
• Serve as a trusted HR partner to employees and managers by providing guidance on HR policies, employee relations, performance management, workplace concerns, and organizational best practices.
• Support employee engagement, recognition, internal communications, and company events while helping foster a positive and high-performing culture.
• Manage full-cycle recruitment for assigned roles, partnering with hiring managers on workforce planning, sourcing, interviewing, offers, onboarding, and delivering an exceptional candidate experience.
• Oversee day-to-day office operations, vendor relationships, workplace services, and administrative initiatives to ensure an efficient and engaging office environment.
• Develop and improve scalable HR programs, processes, and workflows that enhance operational efficiency and support business growth.
• Prepare and analyze HR metrics, compensation data, and workforce reports to support data-driven decision-making.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
• 3- 6 years of progressive Human Resources Generalist experience.
• Strong experience administering employee benefits.
• Hands-on experience managing ADP Totalsource or comparable HRIS platforms.
• Working knowledge of federal employment laws and Colorado labor regulations.
• Experience supporting compensation reviews and market benchmarking.
• Demonstrated success managing employee relations matters with professionalism and confidentiality.
• Excellent organizational, communication, and project management skills.

Benefits

We offer a competitive compensation package including:

• Medical, Dental, Vision benefits
• 401K
• Flexible PTO
• 12 Paid Holidays
• Hybrid work (3 days in office) with modern downtown Denver location
• Free Parking
• Onsite Gym

Compensation Range: $70,000 – $78,000 Annually + 10% annual discretionary performance bonus. 

Please note that CloudShare considers various factors in determining pay, including, but not limited to geographic location, qualifications, licensures, certifications, experience, and other skills relevant to the needs of the business. 

• Comprehensive and market-competitive benefits. 
• Complimentary onsite parking in downtown Denver 
• Collaborative team atmosphere that values the contributions of all employees 

CloudShare is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law. 

CloudShare is a fast-growing AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos, training, POCs, onboarding, and certifications through secure, scalable virtual environments.

As a Technical Account Manager at CloudShare, you will be responsible for driving customer performance, retention, and growth. You will lead customers through effective onboarding, foster product engagement, and ensure ongoing account optimization and expansion.

This role requires a proven ability to guide SaaS customers toward success, combining technical problem-solving skills with a passion for building strong, trusted relationships. You will set clear expectations, respond proactively to customer needs, and collaborate cross-functionally to maximize the value and impact of CloudShare’s platform for enterprise clients.

Responsibilities:

• Develop, grow, and manage strategic customer accounts. 
• Identify and solve product adoption issues for customers.  
• Meeting and exceeding customer retention and growth goals. 
• Oversee the expansion strategy for each of your customers and drive growth. 
• Create customer playbooks together with Senior Leadership and the CS teams
• Capture customer feedback and communicate to internal teams. 
• Provide expertise and training to customers. 
• Improve internal processes to drive team efficiency and improve customer experience. 
• Track and analyze data pertaining to customer account health. 
• Utilize data analytics to identify trends and inform decisions that drive customer retention, adoption of the product, and expansion.

Requirements:

• 5+ years of experience in Customer Success, supporting SaaS enterprise customers.
• Strong technical skills (databases, networking, APIs).
• Experience with Cloud Computing platforms (AWS, Azure, GCP) or Virtual Labs (VMWare) is a plus.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively across technical and business teams.
• Proven track record in driving customer adoption, retention, and expansion.
• Strong problem-solving and analytical skills with a customer-centric, data-informed mindset.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Bachelor’s degree in Business or equivalent practical experience.

Benefits:
Our hybrid model requires two days in the office. You’ll enjoy a dynamic, friendly, and collaborative work environment where innovation thrives. If you’re looking for an exciting opportunity to grow and make an impact, CloudShare is the place to be.

About Us
CloudShare is a fast-growing AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos, training, POCs, onboarding, and certifications through secure, scalable virtual environments.

We are looking for a driven, curious, and results-oriented Account Executive to join our growing sales team. This is a quota-carrying role for someone who enjoys building relationships, solving complex business challenges, and helping customers see the value of innovative technology. You’ll own the full sales cycle, from prospecting and discovery through negotiation and closing, while partnering closely with cross-functional teams to deliver an exceptional customer experience.

The ideal candidate is a self-starter who thrives in a fast-paced, collaborative environment and takes ownership of every opportunity. You’re naturally consultative, ask thoughtful questions, and know how to uncover customer needs before positioning solutions. You bring energy, resilience, and a strong sense of accountability, balancing persistence with professionalism.

Responsibilities

• Own the full sales cycle from prospecting to close, including both inbound and outbound sales activities.
• Build, manage, and maintain a healthy sales pipeline while consistently meeting and exceeding revenue targets.
• Identify, engage, and develop relationships with prospective customers through strategic outreach, discovery, and consultative selling.
• Build trusted relationships with key decision-makers and stakeholders, understanding their business challenges and positioning CloudShare’s solutions to deliver measurable value.
• Collaborate cross-functionally with Product, Engineering, Customer Success, and Marketing to deliver an exceptional customer experience and ensure customer feedback helps shape future product development.
• Maintain accurate pipeline forecasts and sales activity, providing visibility into opportunities and business performance.

Requirements

• Bachelor’s or Master’s degree in Computer Science or a related field – preferred.
• 3+ years of experience in a quota-carrying Account Executive within a B2B SaaS company. 
• Proven experience managing complex, consultative sales cycles (approximately 120 days) from prospecting through negotiation and close. 
• Experience selling to Enterprise organizations, including Fortune 500 companies with 1,000+ employees. 
• Experience targeting Enterprise level accounts with average deal size of $85K-$100K
• Strong ability to engage, influence, and negotiate with senior executives and key decision-makers. 
• Experience navigating complex buying committees and managing opportunities involving multiple stakeholders. 
• Proficiency with Salesforce, HubSpot, or similar CRM platforms. 
• Consistent track record of meeting or exceeding sales quotas and revenue targets. 
• Highly organized, with strong time management skills and the ability to prioritize multiple opportunities in a fast-paced environment. 
• Proactive, self-motivated, and able to work independently while taking ownership of results. 
• Collaborative team player with excellent communication and relationship-building skills. 

Benefits

We offer a competitive compensation package including:

• Medical, Dental, Vision benefits
• 401K
• Flexible PTO
• 12 Paid Holidays
• Hybrid work (3 days in office) with modern downtown Denver location
• Free Parking
• Onsite Gym

Compensation Range:  $100k annual base salary, plus $100k commission (OTE of $200K/year)

Please note that CloudShare considers various factors in determining pay, including, but not limited to geographic location, qualifications, licensures, certifications, experience, and other skills relevant to the needs of the business. 

● Comprehensive and market-competitive benefits. 

● Complimentary onsite parking in downtown Denver 

● Collaborative team atmosphere that values the contributions of all employees 

CloudShare is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law. 

About Us:

CloudShare is a fast-growing AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos, training, POCs, onboarding, and certifications through secure, scalable virtual environments. 

We are looking for an experienced VP of Customer Success to lead our global Customer Success organization and help customers maximize the value of CloudShare throughout their lifecycle.

Reporting directly to the CEO, you will be responsible for driving customer retention, product adoption, expansion, customer satisfaction, and long-term customer success. The ideal candidate is both strategic and hands-on, with a strong background leading Customer Success teams in high-growth B2B SaaS environments.

Responsibilities:

• Own the overall Customer Success strategy and execution across onboarding, adoption, customer health, renewals, retention, and expansion.
• Lead, mentor, and develop a high-performing Customer Success organization, creating a culture of accountability, customer obsession, and continuous improvement.
• Drive Net Revenue Retention (NRR), Gross Revenue Retention (GRR), customer satisfaction, and overall customer outcomes.
• Build scalable customer success processes, playbooks, and operational frameworks that support continued company growth.
• Develop customer segmentation strategies, success plans, health scoring, and proactive engagement models.
• Partner closely with Sales, Product, Professional Services, Marketing, and Support to deliver a seamless customer experience throughout the customer lifecycle.
• Serve as the executive sponsor for strategic enterprise customers, building trusted relationships and supporting executive-level engagements.
• Establish and monitor key Customer Success KPIs, providing regular reporting and data-driven recommendations to executive leadership.
• Identify opportunities to improve customer adoption, reduce churn, and increase expansion opportunities.
• Build scalable forecasting and operational planning processes for renewals, customer health, and team capacity.

Requirements:

• 6+ years of leadership experience in Customer Success, Customer Experience, Account Management, or related customer-facing SaaS leadership roles. 
• Proven experience scaling high-growth SaaS companies, ideally from $10M–$50M ARR and beyond.
• Strong track record improving customer retention, adoption, expansion, and overall customer health. 
• Deep understanding of SaaS business models, recurring revenue, customer lifecycle management, and success metrics. 
• Experience working with enterprise customers and executive stakeholders.
• Strong analytical and operational mindset with the ability to use data to drive decisions.
• Excellent leadership, coaching, communication, and cross-functional collaboration skills.
• Hands-on leader who enjoys building processes while remaining close to customers and the business.
• Experience working closely with executive leadership and influencing company strategy through customer insights.

Nice to have:

• Experience in customer education, learning technologies, virtual labs, cybersecurity, developer platforms, or technical enablement environments.
• Familiarity with operational frameworks such as EOS, OKRs, or similar scaling methodologies.
• Experience working with enterprise customers and customer success-driven SaaS organizations.

Benefits:
We offer a competitive compensation package including:

• Medical, Dental, Vision benefits
• 401K
• Flexible PTO
• 12 Paid Holidays
• Hybrid work (3 days in office) with modern downtown Denver location
• Free Parking
• Onsite Gym

Compensation Range: $175k–$200k annual base salary + 15-20% bonus 

Please note that CloudShare considers various factors in determining pay, including, but not limited to geographic location, qualifications, licensures, certifications, experience, and other skills relevant to the needs of the business.