Virtual IT Labs Glossary

It doesn’t matter how many hours designers and software engineers spend building something. A successful product needs to solve a problem while being intuitive enough for customers to figure out. Even the best products on…

The goal of any brand-new business is to acquire customers. And yet, customer acquisition on its own isn’t enough. At some point, every company needs to look inward — focusing on customer retention. We already…

The general goal of any business is to make a product, sell it, and improve it over time to simplify the sales process. But exactly how this process happens is considerably more complicated. You have…

What is a Sales Training Platform Closing large deals in the enterprise space is no easy task. On top of being persuasive, you need to know the ins and outs of the product or service…

Enterprises rely heavily on their software tools to empower their workflows. But even after searching for the ideal solution from a reputable vendor, it’s common for even experienced companies to overlook an essential component of…

Your development teams work hard to craft powerful features and user flows connected by an intuitive user experience. However, all that work won’t do you any good if your customers don’t know how to use…

When you think of business training, you almost always imagine employees taking courses to improve workplace productivity and jump-start professional development. However, education for a company’s customers is just as crucial to success. A customer…

The accelerating pace of software and technological development has made adaptability one of the most treasured assets to have in business. To that end, successful companies are investing immensely in learning and development (L&D) for…

Sales enablement has seen explosive growth in the business sector. Adoption rates have risen 343% between 2017 and 2021. This widespread enthusiasm has translated into new tactics and tools businesses are picking up to empower…

Businesses rely on cloud applications and services more than ever, thanks to the cloud’s superior efficiency and accessibility. Those benefits also extend to corporate training programs, and cloud-based training systems have become the standard for…

A software solution with even the most robust feature set and versatile compatibility won’t do you any good if your customers don’t know how to use it properly. Product training is an essential business strategy…

On-demand training is hardly new to the business world, but its adoption rates have accelerated with the recent rise of remote communication technologies. Software companies especially are taking note, as educating potential customers on the…

Customer onboarding goes beyond just product demos. It encompasses all the tactics, strategies, and programs you have to guide users towards finding value in your products and services and encouraging purchases. It’s so vital to…

Once your advertising efforts have brought customers to your door, the next crucial step is to show them that your products and services are the right choices compared to what the competition offers. The sales…

A software testing environment allows developers and quality assurance teams to evaluate new or updated software in configured environments that test specific application components. Testing environments are similar but different from staging environments. However, both…

Digital transformation has spread throughout nearly every industry as the world embraces modern technology to streamline processes, reduce costs, and provide advanced capabilities. A significant element of digital transformation for many businesses is migrating internal…

Sales enablement in a nutshell is providing your sales and marketing teams with the resources and tools needed to do their jobs more effectively. It provides useful information in the form of case studies, research…

Virtual sales training in a nutshell involves professional training programs conducted over the Internet and directed at members of the sales teams. In a world shaken up by remote work trends, business managers must ask…

Educating employees in every department and level about how to prevent cyber attacks is essential. Cyber security is no longer the exclusive domain of IT and the security department but the entire company.  Cyber resilience…

Download Here Making a sale is a multi-step process for many businesses, especially those offering high-value products or services. Sales discovery is an early step in the buyer’s journey and typically the first step in…

If you’re a business leader and you want to improve your market position and build a stronger, more resilient company, then it’s time to get serious about your product experience. In this post, we’ll explore…

Product-led growth describes a business strategy that puts a company’s product (usually software) at the heart of their overall customer experience. The product becomes the focal point of every interaction between the business and its…

Training employees is an integral part of a company’s success and growth strategy—however, many companies find that training can be more difficult (and expensive) than hiring. With advancing technologies and increasing prevalence of remote workers,…

Software always needs testing before you can deploy it for official use — that’s a given. Sandboxes, and specifically virtual machines, are often used to test out new programs in a safe, isolated environment away…

When it comes to selling online software, it can be challenging for customers to visualize how your product will solve their problems and make their life easier. Interactive product demonstrations are becoming increasingly popular as…

Convincing someone to buy something from you is all about building trust first. And trust requires time and effort to establish. The SaaS sales funnel encompasses all the steps and strategies businesses use to make…

The way companies manage their current customers is crucial for growing their business. As 54% of consumers say that they now have higher expectations for customer service than they did a year ago, it’s never…

It’s important to provide exceptional experiences at every point of the customer journey. Onboarding is a crucial part of this. This is particularly the case for software companies where guidance and training are required to…

Customer training is the process of educating your customers on how to use your product or services, so that they receive the full benefits of their investment. To do this most successfully, many organizations rely…

What is a corporate training platform? A corporate training platform is the software used to train employees at an organization, offering activities, learning paths, and often hands-on virtual training. Why is it important? A corporate…

A sales enablement platform is a collection of sales technology and tools, all geared toward shortening the sales cycle and improving win rates. Sales professionals have a harder time selling these days. Customers, especially in…

Hybrid learning is an approach to teaching that uses a combination of remote learning elements and classroom learning to teach both remote and in-person students simultaneously. This method helped schools continue teaching during the pandemic,…

A demo environment refers to the virtual surroundings that software demos take place within. Much like an IT environment, which is made up of a collection of software tools, the demo environment features tools that…

A development environment is a workspace that allows software developers to make changes without breaking anything in a live environment. A cloud development environment takes this same environment, but instead of being installed on a…

Demo Experience: A Definition When delivering a software demo or a product demo, the aim is to entice, entertain and inform your prospects about a new product that you want them to invest in. Creating…

SaaS Sales Training: A definition To better understand what SaaS Sales training is, let’s break down the terms. Software as a Service, or SaaS, is web-based software that is used and managed online and usually…

What is a product demo? Product demos, also known as “software demos” or “sales demos”, are the most important tool in a business-to-business (B2B) Software-as-a-Service (SaaS) company’s sales arm. What’s the most efficient way to…

What is hands-on training? Hands-on training refers to software training that involves a practical element, where the user is able to learn how to use the software by trying out for themselves in a controlled…

Product demo platform: What is demo software? A product demo platform is a kind of technology that allows you to generate demos of your software so that prospective customers can see the platform in action….

Remote virtual training: a definition Remote virtual training is sometimes known simply as remote training. Just as the name suggests, it’s a form of training that takes place remotely. That means that the instructor and…

SaaS onboarding: a definition SaaS onboarding is the process of helping new users set up and use a piece of cloud-based software – “Software as a Service” – so that the users will realize its…

Test environments: a definition Before you roll out a new software build, you want to test that it is working correctly. For instance, let’s say you’re launching a new SaaS product; you want to test…

What is Sales Readiness The term “sales readiness” covers a range of strategies and practices that are all concerned with ensuring salespeople are “sales-ready”. That means making sure they have all the skills and knowledge…

Sales enablement training: a definition Sales enablement training means training your sales team so that they are able to sell your products or services to prospects in the most effective way. This means they need…

What is remote training software? Remote training software provides a range of virtual training experiences for people to make use of anywhere, any time, and using any device. Essentially, remote training provides a digital alternative…

Customer training: a definition The goal of customer training is to help your customer use your product or solution and thus improve the customer experience.  You are likely familiar with the need to train your…

Cybersecurity simulation training: a definition Cybersecurity simulation training is a way to accurately replicate your IT setup and test how your organization responds to simulated cyberattacks. By replicating your environment, you can effectively “war-game” against…

What is virtual sales training? Virtual sales training is specific product training for customers of a software company that takes place virtually. It means that customers can be trained to use a product/platform/piece of software…

You’re probably familiar with running apps on physical hardware in your daily life. From Facebook on your phone to the web browser on your computer, most of our work is done through programs installed on…

Cloud computing is more than just a buzzword. Whether you’ve noticed or not, it’s becoming a regular part of workflows everywhere. That’s why investments in cloud training have risen in recent years. Why should you…

The invention of the Internet has made it easier than ever to access the information you want and need. No matter what topics you want to learn about, there’s a high chance an online class…

There’s no doubt that informed clients result in more profitable businesses. Customer training is, therefore, a strong priority for most businesses. If your customers know how to use your product or service, they are more…

Now that long-distance learning is in high demand, especially from working professionals, businesses, and—institutions everywhere are turning to online virtual classrooms. Imagine if you could attend all your class meetings from the comfort of a…

Now that long-distance learning is in high demand, especially from working professionals, businesses, and—institutions everywhere are turning to online virtual classrooms. Imagine if you could attend all your class meetings from the comfort of a…

Technology is present in every aspect of modern business. You probably use a variety of devices from desktops to phones and tablets when you communicate with employees, managers, and customers. This trend extends to the…

Recent advances in server technology and the rise of cloud computing have led to a new innovation that business owners everywhere must know about. Cloud labs as a service are becoming more than just a…

A sales channel model involves a company partnering with a third-party to deliver its product to the consumer. Instead of investing in an in-house direct sales team, this channel partner sales strategy is the fastest…

Cloud computing has become an incredibly popular field for modern professionals. The cloud enables an unparalleled degree of cost-effectiveness and efficiency when it comes to hosting business workflows. Examples of cloud computing include Microsoft Azure…

Experience is always the best teacher, especially when it comes to IT training. You can study textbooks in cybersecurity, programming, agile development, or other topics for as long as you desire, but no form of…

Have you ever considered putting your entire desktop environment on a separate server that you access remotely? That is, you can access all your files, windows, toolbars, and other desktop elements from the cloud no…

Today’s market for professional software is a competitive and fast-moving one. From video editing suites to stock trading solutions, enterprise software needs to meet the high expectations of a demanding consumer base. Buyers today are…

The responsibilities of a sales engineer can differ depending on the company, the industry, and the goods being sold. Technical sales engineering is nonetheless in high demand, especially in the software market. Experienced sales engineers must…

Have you heard the acronym BAC before? Perhaps a few company partners were discussing it at last week’s meeting. It’s an important term to learn in modern business, so let’s go into detail about business…

Originally a training tool exclusive to government agencies, cyber ranges have become a staple of virtual cybersecurity and IT training for businesses everywhere. The appeal behind cyber range training is allowing participants—be it employees, business…

There’s a lot on a developer’s plate when it comes to creating Android applications. While your current prototype might work well on a certain device, how do you ensure that it’s just as useful on…

Organizations, whether municipal or corporate, need virtual labs to test software and provide online training for staff and business partners. Many companies forgo the need for on-site server hardware by picking up various Platform-as-a-Service (PaaS)…

The cloud has proven itself to be an invaluable tool for modern organizations. While in-house servers are still around for many companies, the cloud has given businesses of all sizes and industries access to public…

Cloud services are the backbone of modern businesses, offering an unparalleled degree of flexibility and cost-effectiveness for companies to carry out operations and workflows. A question these organizations must answer is whether to adopt a…

If your company manufactures a product or service, how can you get it into the consumer’s hands as quickly and inexpensively as possible? You could invest in an in-house sales and marketing team, but that…

You’ve probably heard the term “agile learning design” before in a meeting once or during regular business communication. What does this term mean, and why are so many companies talking about it? Agile Learning Design…

Providing access to education is no easy task. Knowledge is continually evolving, and designing the coursework in a way that’s most useful to the participants takes preparation, time, and a close analysis of what the…

Sales Enablement as a Service (SEaaS) is an umbrella term that encompasses all the services that a company’s sales team needs to provide an excellent impression and experience for the consumer. Many groups within the…

DEFINITION Adopted by most Fortune 1000 companies, Net Promoter Score gauges the loyalty of a business’s consumer base. Fred Reichheld originally introduced the concept in a 2003 copy of the Harvard Business Review. The “consumer…

DEFINITION Customers in the current age expect almost perfect communication, service, and responsiveness from the companies they interact with. The advent of the internet, social media, and IoT devices enables businesses to provide better customer…

DEFINITION A learning management system is a type of software that assists in delivering educational content. Let’s break down the three components of the definition for LMS: Learning involves taking all the online training materials and collecting them…

It goes by many names: training and development, human capital development, and human resource development. No matter what you call it, learning and development (L&D) is becoming an essential component of business strategy, not just a nice-to-have. L&D…

DEFINITION Virtual training labs are cloud-based training environments that emphasize an online, hands-on learning experience over a passive classroom-based one. A relatively recent innovation, virtual training platforms have become increasingly popular in the tech industry…

DEFINITION Virtual instructor-led training, or VILT, is an online classroom where the student and instructor are in different locations and communicate entirely through the cloud. Through this simulated learning experience, students have the benefit of…

DEFINITION A proof of concept, or POC, is an experiment intended to show that a program, product, or system can be successfully deployed in the real world. POCs are a critical part of IT development…

DEFINITION The primary focus of sales enablement is the customer and finding the best ways to engage with them. A company must understand what their customers want and provide the sales team with the tools…

Cybersecurity Labs Definition Cybersecurity training is an essential resource for those looking to protect commercial, municipal, or governmental organizations from cyber attacks. Private companies are becoming an increasingly common target for cybercrime, and since employees…

DEFINITION In the software market, companies often request a sales POC because they aren’t sure whether your concept will work for their purposes. Many of these businesses may not know what impact your idea will…

DEFINITION A virtual classroom is a learning environment in which students (customers, partners, or any third-party) engage with the lesson material online. Information is often conveyed through voice or video conferencing with several participants and…

Self-paced learning is significantly different from the instructor-focused learning methods most students are familiar with. Self-paced training does not follow a predetermined schedule, but rather progresses according to the learner’s preferences. This trait usually implies…

DEFINITION Sandboxing solutions provide companies with virtual environments that they can use to build, test, and deploy software. They have grown in popularity due to how accessible they are, the flexibility they provide, and the…

DEFINITION Nested virtualization is a complex process that involves running virtual machines within virtual machines. This process is made possible through the use of hypervisors, which are specialized software programs that manage the operating systems…

DEFINITION A cyber range is a virtual environment that companies can use for cyber warfare training and software development. These complex IT environments allow companies to practice handling specific real-world scenarios, train employees and customers…

Did you know that worldwide cybercrime will result in over $6 trillion in damages by the year 2021? Victims of cybercrime range from large enterprises to small businesses, with the latter covering over half of…

Sales are the lifeblood of business. But finding ways to attract new customers is becoming increasingly difficult. The strategies that we’ve relied on for decades don’t always work in hyper-technological industries. Businesses operating in highly…

DEFINITION IT training is a broad phrase that covers a variety of industries, technical information, and other aspects related to the internal processes that a business relies on to function. Technical IT training encompasses many…

The IT market has seen a high demand for testing services, which is why terms like “software as a service,” “platform as a service,” “infrastructure as a service,” and “testing as a service” are so…

Cybersecurity training is something that all companies require. In recent years, large enterprises such as Yahoo!, Capital One, Target, and Equifax have all experienced major data breaches. With the amount of consumer and confidential data…

Your organization spends several months or years developing a product or service. The internal team knows everything about its inner workings and how to get the most value out of it. But when your customers…

DEFINITION The market has referred to it by many names: e-learning, virtual training, internet-based learning (IBT), or distance learning. No matter how you’ve heard of it, web-based training (WBT) is a recognizable form of learning…

DEFINITION Revenue Operations (RevOps) is an approach that aligns operations across marketing, sales, and customer success along the full customer lifecycle to ensure all teams are kept accountable to the organization’s revenue and breaks the…

Everyone who’s been through school knows how classrooms work. You listen to the lectures, take notes, and complete exercises from home. This traditional model has been the standard in education for centuries. The introduction of…

The demand for education extends beyond high school and college. Businesses always need a way to put new employees, business partners, and clients up to speed with industry developments. Adult education is a focal point…

When you have multiple employees working at your company, coordinating their work can prove to be a challenge. How do you ensure your sales team can communicate with your engineers on product features and improvements?…