Easily reproduce and share every customer scenario

Cloud-based customer support Cloud-based customer support Cloud-based customer support Cloud-based customer support Cloud-based customer support

Extensive library of templates

Troubleshoot common scenarios quickly with pre-built templates.


Advanced networking and nested VMs

Spin up a real-world environment the moment a customer calls no matter how complex the architecture is and no matter if the software version is new or legacy.


Instant provisioning

Let your team focus on solving problems, not installing and configuring software. Save environments for future use for even faster support times.


Snapshots and blueprints

Save and reuse product versions and customer environments, with the option to revert to their original state. Capture and share environments for effective global collaboration.


Policies and dashboards

Control costs by automatically suspending or deleting inactive environments. Make management easy by drilling into usage to get the stats you need fast.


Show me how

Virtual IT Support Solutions

Give your customers better answers to their problems more quickly with a wealth of tools to help your support team work collaboratively while boosting your department’s ROI.

Increase productivity
Control costs
Increase collaboration
Improve resolution Quality
Achieve faster ROI
  • Easy environment configuration means support engineers start resolving problems faster. Multiple technical teams can work on separate issues simultaneously.
  • Automated environment policies and auto-suspend features reduce costs, shutting down unused labs and removing unnecessary resources.
  • Blueprints let support engineers hand off issues to other locations or revert to development for true 24/7 support.
  • Identical copies of product versions and customer environments eliminate errors introduced by manual configurations.
  • Reusable preconfigured and custom templates spin up in seconds and save hours or days of resources with each support case.
Virtual IT support

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Software Training Budget Planning Guide