The 3 Key Virtual Training Software Use Cases for Business Success
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When it comes to closing deals, training customers, and educating your employees, you need to consider the role virtual training software can play in your sales demonstrations and product training strategies. And it’s not just your customers. Virtual training solutions are also becoming more and more important for making sure employees understand how to get the most from their tools.
In this blog, we’ll look at several use cases that will bring alive the value of virtual instructor-led training as well as what the best virtual training environment looks like and what it should offer.
Virtual training labs put the user in the front seat
Most people learn faster and retain more information when they are taught through interaction. And with virtual learning, your users, employees, and prospects can benefit from more accessible learning, set on a flexible schedule, with on-demand content available. Meanwhile, your organization can enjoy lower costs, a better ability to scale, and a potentially greater improvement in customer retention.
Of course, those are easy claims to make. So now we’ll explore the details of how virtual learning actually delivers these benefits. Let’s look at several use cases.
When you win a new customer, it’s important to think about their experience with your product. Will they need assistance using it? Are there ways they can get more from it? How can you impart your expertise to ensure that they have a great experience right away? This is where virtual software training comes in.
When you hire a new employee, you want them to have everything they need right from their first day, so they hit the ground running. For customer onboarding, virtual training is key. Now you can onboard your customer from anywhere and give them the tools to get up and running with your product in a timeframe that suits them.
With the right virtual training solution, you can better understand your customers’ needs and provide both formal and informal training with ease. Also, by automating your onboarding process you can scale faster and free up your teams to work on the most valuable aspects of the customer experience.
On the job training
Your employees may be working in a range of different locations. Virtual training gives you the means to train your employees wherever they are, in a way that is just as engaging as if you were all in the same room. On-the-job training is important for new hires to make sure they’re up to speed with tools and processes as soon as possible. And it’s also important for veterans of your business to keep up with changes in technology or movements in your industry.
Training is also important if you’re implementing a new tool and want to achieve a high level of adoption throughout your organization. If employees can easily access a training session, whether it’s virtual instructor-led training or on-demand classes, you will see better levels of success in your change management efforts.
Remote sales demonstrations
In-person meetings have been on hold for the past year. But with virtual training software, your organization can still get in front of your prospects and demonstrate your industry-disrupting product. Your sales engineers are more likely to hit their targets when they have the right platform available to them to conduct their product demonstrations.
Preparing an effective product demonstration takes work. Ask any sales engineer and they’ll tell you that the secret behind successful selling is creating a unique experience for a prospect. This usually involves creating the right environment for your audience so they can see the specific benefits that your product will provide them.
What the best virtual training environments look like
You need a platform that makes it quick and easy to create the right environment for your prospect, employee, or business partner. But what does this look like in reality?
Your virtual training lab should be a cloud-based environment (easily accessed through a web browser) that supports an interactive learning experience that would otherwise be impossible via an in-person session.
Your product potentially solves various problems for your audience. When it comes to showcasing its powerful features, your training lab should make it easy for your sales engineer to create unique scenarios that will appeal to prospects and their specific problems.
Always on learning
Your training software provides in-person instructor-led sessions. But it should also provide on-demand content for your employees, prospects, and customers so they can access and learn exactly what they need to, whenever and wherever they are.
Test out your own use case with CloudShare
At CloudShare, our virtual training software makes it simple to create and deliver engaging employee training and customer education. With our platform, your sales engineers, change management experts, and educators can spend less time on administration and more time on demonstrating, showcasing, and teaching.
If you’d like to discuss how our simple yet sophisticated virtual training software can make a difference for your business, get in touch with CloudShare today.
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