How B2B Software Companies Leveraged Virtual Experiences for Sales & Customer Training in 2021
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The world of customer training and sales has changed dramatically over recent years, and the COVID-19 pandemic has exacerbated the need for switching to fully virtual measures, even faster than initially anticipated.
While everyone is talking about the shift to virtual, we haven’t yet seen user-based tangible data on the significant changes happening in the customer training and sales industries…Until now.
In a Proprietary Data Report that is the first of its kind, CloudShare has taken an in-depth look at the data collected over 2019-2021 from their platform, which shows the massive (and rapid) increase in the adoption of technologies needed for companies to survive in this new normal. Technologies like virtual POCs, self-paced learning, video-enabled training, and more, are not only helpful, but necessary to stay relevant and to continue providing a successful user experience to prospects and customers.
This report covers the biggest changes we’re seeing for sales and customer training teams, and the most important takeaways B2B software companies need to understand.
Sales and Customer Training Experience Trends to Pay Attention to in 2022
To be prepared for 2022 and years to come, CloudShare dove into its platform’s metrics to identify user trends that are critical for sales and training teams to follow in order to create the most quality experiences for their prospects and customers.
Some of the main takeaways include:
- The demand for virtual sales experiences have increased over 300%
- Self-paced learning is extremely important for the customer training experience
- Using multiple instructors can increase course completion and attendance significantly
- Customer interaction is absolutely key to a successful training experience
There’s no question that delivering exceptional customer experiences is essential to sales, onboarding, renewals and expansion. Companies must understand and adapt to these changes with a virtual experience platform.
CloudShare: A Leading Solution for Virtual Hands-On Customer Training and Sales Experiences
CloudShare is a leading software experience platform that helps B2B software companies create engaging, hands-on virtual POCs, demos, and training environments.
These purpose-built virtual experiences are quickly and easily replicated in the cloud, and greatly improve user engagement that ultimately increases customer acquisition and retention, lowers costs, creates higher win rates, speeds up the sales cycle, and much more.
Download our report, HOW B2B SOFTWARE COMPANIES LEVERAGED VIRTUAL EXPERIENCES FOR SALES & CUSTOMER TRAINING IN 2021, for a first look at how companies were actually affected by this rapid virtual shift, and how they managed to stay relevant – so you can too!
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