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Measuring Success Across the Customer Lifecycle: Key Metrics

Most modern customer education programs are centered around onboarding. This is a mistake. The customer lifecycle doesn’t begin at the final point of sale, so why should customer education start there?  The answer is that…
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What to Accomplish in Your First 90 Days as a Head of Training

If you’re here, it’s because you’ve already figured out how to become a head of training and development — and if not, we’ve published a blog on the topic.  Now that you’ve landed the job,…
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How to Become a Head of Training and Development

If you’re a training and development professional looking to make the leap to leadership, you’ve come to the right place.  We’ve put together a comprehensive action plan that will walk you through everything you need…
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SaaS Customer Onboarding: 7 Best Practices to Ensure Success

Never underestimate the power of a positive experience. The way clients feel about your business is every bit as important as what you do. And how they feel is directly informed by your customer onboarding…
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The Importance of Customer Onboarding in Reducing SaaS Churn

Customer acquisition is an important part of a successful SaaS company’s sales strategy, but it also cannot be your only focus. High sales numbers may keep your SaaS business afloat in the short term, but…
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Sneak Peek into VILT in 2023: How to Achieve Data-Driven Success

We now live in a world of experiences. We’ve reached the natural endpoint of the virtual training trends and training technology trends that surfaced during the pandemic. As a result, the way people train has…
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7 Ways to Make Your SaaS Training Subscriptions Irresistible

During the CeDMA 2022 conference, there was one key challenge facing every company: lack of training subscription renewals. Every training team was looking for that silver bullet that’ll help entice customers to continue training subscriptions—and…
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10 Best Practices to Increase Your SaaS Training Renewal Rates

A SaaS training subscription isn’t going to renew itself…. The same concerns were echoed in CeDMA’s 2022 conference, where every company was facing a drop in SaaS training renewal rates—which also impacted their product adoption…
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The Road to Upsell and Cross-sell Your Training Bundle As Part of the Customer Retention Journey

Looking to increase the subscription renewal rates for your training programs? You’re in the right place! Join us as we look at how training professionals can steal some tips and tricks from Customer Success to…
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3 Actionable Strategies for Increased Training Subscription Renewal Rates

How often have you thought that your training program was the only reason customers were succeeding with your product, only to find out a year later that they barely used the program? It’s one of…
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5 Key Metrics to Align Training and GTM Teams to Boost Subscription Renewals

The key to a successful customer training program lies in strong alignment between the training and go-to-market (GTM) teams.  Why?  Because training drives product adoption, and successful adoption leads to excellent time-to-market metrics that can…
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Bridge the Gap: How to Align Customer Training with Company Go-To-Market Goals

The Go-To-Market (GTM) function in any organization coordinates cross-functionally with other departments such as Sales, Marketing and Product to deliver the roadmap for the business. As Customer Training is a critical part of the organization,…
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  • " With CloudShare, we have scaled the business without having to give another thought to the platform we’re running on. "

    Kevin Streater - ForgeRock
    VP ForgeRock University
  • " CloudShare provides Check Point’s global pre-sales community with a cloud-based system to deliver engaging product demonstrations to our customers and partners. The system enables our sales engineers to demonstrate how the full set of Check Point’s Gen V technologies operate in multiple use cases – network, cloud, endpoint and mobile – with nothing more than a simple laptop and Internet connection. "

    Avi Rembaum - Check Point Software Technologies
    VP Security Solutions
  • " A few years ago... there was no training because we didn't have the infrastructure available. We now have over 4,000 environments set up during the last year and over 21,000 hours of run time so the scale is unbelievable and we just see this growing. "

    Viggy Book - Tufin Technologies
    Director of Training
  • " We started using CloudShare for our dev environments, and now we use them for our QA labs as well. We have all the resources we need – whenever we need them. "

    Amit Lohogaonkar - Alliance Life Sciences
    Lead Architect
  • " We spin up environments on CloudShare to perform regression and ongoing tests. With the API, we’ve been able to automate much of what we used to do manually. "

    Steve Rice - Smart Logic
    Senior Technical Consultant
  • " With CloudShare, we spin up ready-made templates in minutes. We are able to meet our customers’ needs more efficiently and we’ve cut our troubleshooting time by over 20%. "

    Avi Karnon - MuleSoft
    VP Global Support
  • " We can now confidently use an environment that stimulates a company with multiple sites, multiple separate networks at each site, and redundant internet connections. "

    Robert Lillywhite - Sophos
    Global Technical Enablement Manager
  • " The fact that students can access their environments during instructor-led training and on their own, has made for an effective learning experience for students and educators. "

    Shaundra Bruvall - InnoTech College
    Program Delivery Coordinator
  • " We passionately believe that practical hands-on experience is vital to aiding understanding and retention of the material by learners. I would go as far as to say that the vast majority of learners taking technical training require practical hands-on activities to form a cler understanding of a topic. "

    Robert Lillywhite - Sophos
    Global Technical Enablement Manager
  • " CloudShare is a game changer when it comes to saving time and overhead costs for class setup. I have one central administrator account from which I can add users and take care of any issue, as well as get usage reports for any student. "

    Shaundra Bruvall - InnoTech College
    Program Delivery Coordinator
  • " As we continue to move more and more to the cloud, it’s partnering with innovative companies like CloudShare that will get us where we need to go. "

    Alan Boehme - Innovation P&G
    Global Chief Technology Officer and Vice President of Information Technology

Software Training Budget Planning Guide