
An Interview with Daniel Quick – The Impact of Gamification on the Future of Virtual Training
If you caught Daniel Quick’s hit session at this year’s CEdMA conference, you’ll know how passionate he is about gamification in learning initiatives. As the Senior Director of Product Experience at Thought Industries, he had…

Budgeting for 2021 – Advice from Larry Monaco at Keysight Technologies
We sat down with Larry Monaco, Director of Professional Services at Keysight Technologies, for a virtual catch up. We discussed how cybersecurity spending is changing in 2021, and the best way to approach budgeting season…

Customer Education and Training in 2020: By the Numbers [Infographic]
It’s official. In-person customer education and training has gone virtual. Organizations are finding innovative ways to keep customer engagement levels through the roof, even without the face-to-face contact they might have been used to, pre-pandemic….

Planning your 2021 Training Budget? Here’s How to Get it Approved
It’s budget season again, and this year, according to the annual LinkedIn Workplace Learning Report, 57% of L&D professionals are asking for an increase in budget for online learning. Given the remote working landscape, that’s…

8 Essential Process Capabilities for High-Performance Training
“Training contributes directly to product adoption, customer success, and company growth,” says the first paragraph of our popular ebook, How to Optimize Your Customer Software Training. If you haven’t yet downloaded the eBook, you’ll want…

Thoughts from CEdMA 2020 Attendees: What Does the Future of Customer Education and Virtual Training Look Like?
Like so many other events in 2020, this year’s Customer Education Management Association (CEdMA) conference went virtual for the first time. We spoke to CEdMA board members, as well as attendees of the event, to…

An Interview with Danielle Campbell: The Challenges and Joys of Moving CEdMA Connect Virtual
We met with Danielle Campbell, President of CEdMA, and Head of Global Learning Strategy at Adobe, who opened up about the process of organizing and executing the first virtual CEdMA conference this year, as well…

The Top Virtual Sales Conferences to Attend in 2020
Conferences have always been the best way for business professionals to network with other leaders in the industry. However, the recent pandemic has shut down any chance of in-person conventions from occurring safely. But that…

Those Savings from your Travel Budget? Time to Splurge on Customer Engagement
Enterprise planning and budget season is upon us, and this year, enterprises are seeing a huge question mark on what is traditionally one of the most expensive elements of their overall budget: travel. According to…

The Race for Business Acceleration in Cloud Technology
The technology industry has always led the charge for more innovation, changing how other markets behave in ways nobody could ever predict. Businesses with outdated practices must consider modernizing through digital methods to stay competitive….

Make it easier for partners and resellers to sell and promote your software with next-gen partner programs
Partner programs just make sense, don’t they? For many businesses, creating relationships with resellers, service providers and strategic partners is a cost effective way to gain access to an established customer base who already has…

The Top Virtual Training Conferences & Events to Attend in 2020
Just because COVID-19 has restricted in-person events and meetings, doesn’t mean you have to put your professional development on hold. There are many online training conferences for 2020 that cover topics from learning and development…