“Training contributes directly to product adoption, customer success, and company growth,” says the first paragraph of our popular ebook, How to Optimize Your Customer Software Training. If you haven’t yet downloaded the eBook, you’ll want…
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Like so many other events in 2020, this year’s Customer Education Management Association (CEdMA) conference went virtual for the first time. We spoke to CEdMA board members, as well as attendees of the event, to…
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We met with Danielle Campbell, President of CEdMA, and Head of Global Learning Strategy at Adobe, who opened up about the process of organizing and executing the first virtual CEdMA conference this year, as well…
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Conferences have always been the best way for business professionals to network with other leaders in the industry. However, the recent pandemic has shut down any chance of in-person conventions from occurring safely. But that…
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Enterprise planning and budget season is upon us, and this year, enterprises are seeing a huge question mark on what is traditionally one of the most expensive elements of their overall budget: travel. According to…
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Just because COVID-19 has restricted in-person events and meetings, doesn’t mean you have to put your professional development on hold. There are many online training conferences for 2020 that cover topics from learning and development…
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We recently sat down with Debbie Smith, Customer Education Program Manager at Braze, as well as this year’s CEDMA Vendor Trustee. Debbie has been working in education for more than 20 years, and was kind…
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Training is changing. Where traditionally you might have sat in front of a charismatic leader or coach and learned passively, today people are expecting training solutions to be equally available and beneficial from home. This…
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Governments and businesses around the world have felt the social and economical impact of the COVID-19 pandemic. There are many considerations for company managers to make during these next few months, from reorganizing supply chains…
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Have you seen this infographic by McKinsey Research that looks at the projected influence of COVID-19 on cybersecurity spending? Looking closely at the data, it’s clear that outside of the obvious drive to protect employees…
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Over the past two years, more than 1000 personnel who work in the Directorate of Maritime and Engineering Logistics under the Department of Defence in Australia have been trained in Configuration Management tools and Asset…
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CloudShare recently announced results of a survey we commissioned in Q2 to understand training challenges brought about by COVID-19 and the potential solutions. When asked what technology would see increased investment in order to improve…
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