CloudShare Blog
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8 Essential Process Capabilities for High-Performance Training
“Training contributes directly to product adoption, customer success, and company growth,” says the first paragraph of our popular ebook, How to Optimize Your Customer Software Training. If you haven’t yet downloaded the eBook, you’ll want…
Thoughts from CEdMA 2020 Attendees: What Does the Future of Customer Education and Virtual Training Look Like?
Like so many other events in 2020, this year’s Customer Education Management Association (CEdMA) conference went virtual for the first time. We spoke to CEdMA board members, as well as attendees of the event, to…
An Interview with Danielle Campbell: The Challenges and Joys of Moving CEdMA Connect Virtual
We met with Danielle Campbell, President of CEdMA, and Head of Global Learning Strategy at Adobe, who opened up about the process of organizing and executing the first virtual CEdMA conference this year, as well…
The Top Virtual Sales Conferences to Attend in 2020
Conferences have always been the best way for business professionals to network with other leaders in the industry. However, the recent pandemic has shut down any chance of in-person conventions from occurring safely. But that…
Those Savings from your Travel Budget? Time to Splurge on Customer Engagement
Enterprise planning and budget season is upon us, and this year, enterprises are seeing a huge question mark on what is traditionally one of the most expensive elements of their overall budget: travel. According to…
The Top Virtual Training Conferences & Events to Attend in 2020
Just because COVID-19 has restricted in-person events and meetings, doesn’t mean you have to put your professional development on hold. There are many online training conferences for 2020 that cover topics from learning and development…
An Interview with Industry Expert, Debbie Smith: Proving the Value of Customer Training to the C-Suite, and to Customer Success
We recently sat down with Debbie Smith, Customer Education Program Manager at Braze, as well as this year’s CEDMA Vendor Trustee. Debbie has been working in education for more than 20 years, and was kind…
Missed our Webinar on 5 Best Practices for Remote Training? Here are Your Highlights!
Training is changing. Where traditionally you might have sat in front of a charismatic leader or coach and learned passively, today people are expecting training solutions to be equally available and beneficial from home. This…
COVID-19 Is Reviving the Need For Live Training Platforms
Governments and businesses around the world have felt the social and economical impact of the COVID-19 pandemic. There are many considerations for company managers to make during these next few months, from reorganizing supply chains…
Cybersecurity is shifting its priorities – will your virtual training reach its potential?
Have you seen this infographic by McKinsey Research that looks at the projected influence of COVID-19 on cybersecurity spending? Looking closely at the data, it’s clear that outside of the obvious drive to protect employees…
Learning from the Australian Department of Defence’s Use of Virtual Training Labs during COVID-19
Over the past two years, more than 1000 personnel who work in the Directorate of Maritime and Engineering Logistics under the Department of Defence in Australia have been trained in Configuration Management tools and Asset…
Webinar recap: Building and delivering a VILT course in under 60 minutes
CloudShare recently announced results of a survey we commissioned in Q2 to understand training challenges brought about by COVID-19 and the potential solutions. When asked what technology would see increased investment in order to improve…