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The What, Why, and How of Revenue Operations (RevOps)
Do you want to make your organization more efficient, optimize your operations, and facilitate further business growth? Like most managers, you certainly do but probably aren’t sure how. The most successful business owners turn to…
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9 Metrics to Help You Build a More Effective Sales Engineering Team
Sales engineers are technical product experts tasked with helping qualify, close, and renew relationships with customers. The actual job varies from company to company or even product to product. The job title also varies. Your…
An Interview with Daniel Quick – The Impact of Gamification on the Future of Virtual Training
If you caught Daniel Quick’s hit session at this year’s CEdMA conference, you’ll know how passionate he is about gamification in learning initiatives. As the Senior Director of Product Experience at Thought Industries, he had…
Customer Education and Training in 2020: By the Numbers [Infographic]
It’s official. In-person customer education and training has gone virtual. Organizations are finding innovative ways to keep customer engagement levels through the roof, even without the face-to-face contact they might have been used to, pre-pandemic….
8 Essential Process Capabilities for High-Performance Training
“Training contributes directly to product adoption, customer success, and company growth,” says the first paragraph of our popular ebook, How to Optimize Your Customer Software Training. If you haven’t yet downloaded the eBook, you’ll want…
Thoughts from CEdMA 2020 Attendees: What Does the Future of Customer Education and Virtual Training Look Like?
Like so many other events in 2020, this year’s Customer Education Management Association (CEdMA) conference went virtual for the first time. We spoke to CEdMA board members, as well as attendees of the event, to…
The Top Virtual Sales Conferences to Attend in 2020
Conferences have always been the best way for business professionals to network with other leaders in the industry. However, the recent pandemic has shut down any chance of in-person conventions from occurring safely. But that…
The Race for Business Acceleration in Cloud Technology
The technology industry has always led the charge for more innovation, changing how other markets behave in ways nobody could ever predict. Businesses with outdated practices must consider modernizing through digital methods to stay competitive….
The Top Virtual Training Conferences & Events to Attend in 2020
Just because COVID-19 has restricted in-person events and meetings, doesn’t mean you have to put your professional development on hold. There are many online training conferences for 2020 that cover topics from learning and development…
An Interview with Industry Expert, Debbie Smith: Proving the Value of Customer Training to the C-Suite, and to Customer Success
We recently sat down with Debbie Smith, Customer Education Program Manager at Braze, as well as this year’s CEDMA Vendor Trustee. Debbie has been working in education for more than 20 years, and was kind…
Software Updates Don’t Wait Around – Why Should Your Sales Teams?
Infinidat Revolutionizes Sales with Immediately Accessible Templatized Versions of the Latest Product Releases Leonardo da Vinci said that “Art is never finished, only abandoned.” There’s an expression in the software development world that mirrors that…
Missed our Webinar on 5 Best Practices for Remote Training? Here are Your Highlights!
Training is changing. Where traditionally you might have sat in front of a charismatic leader or coach and learned passively, today people are expecting training solutions to be equally available and beneficial from home. This…